Please direct your media and public relations inquiries to: mediarelations@cdw.com 800-800-4CDW CDW Launches New Technology Services New Custom, On-Site Offerings Enhance One-Stop, Multi-Brand Approach to Meet Customers' Needs VERNON HILLS, Ill. - August 20, 2001 - Planning, managing and transitioning information technology systems can be a complex task for IT professionals, who often must seek multiple sources for their technology product and service needs. To help make the IT professional's day a little easier, CDW Computer Centers, Inc. (Nasdaq:CDWC), a direct solutions provider, announced today it is beginning to offer a host of new technology services. With these new services, CDW can meet its customers' IT product and service needs from beginning to end. CDW is now offering a mix of custom on-site services, ranging from computer and LAN/WAN installations to consulting, project management, and even equipment disposal. These services join a newly expanded array of standardized services, such as extended warranties, on-site response and accident coverage. CDW is selling third-party services performed by more than a dozen top name firms, including Compaq Global Services and DecisionOne Corporation, based on their areas of specialty and geographic location. CDW is in its initial stages of offering these services and plans to add more service providers to expand its offerings. "This 'soup-to-nuts' approach makes us the only place an IT professional needs to go for solutions across the board," said Joe Kremer, CDW's vice president of marketing. "Our customers have been telling us they need support in all areas of technology, from evaluating current and future needs through deployment, management of their inventory and support in migrating to new systems. These new service offerings complement the product deployment and configuration, asset tagging and other CDW services that customers have come to rely on." "It makes my life simpler to now have one place to go for such a wide choice of products and services," said Michele Ojeda, Technical Support Specialist at M & I Trust Company and a CDW customer. "My CDW account manager has been a valuable partner in helping me choose the right solutions for my needs, and I look forward to working with CDW to select the services that will help me do my job," she added. CDW's new technology services offerings are tailor-made based on companies' needs for specific services. They expand CDW's ability to help IT professionals manage their responsibilities in all phases of the technology lifecycle -- planning, deployment, management, support and transition: Planning. CDW customers are supported by their account manager, who helps them assess their needs, select products, design LANs and WANs, and more. These services are being augmented with planning and consulting services conducted by Compaq Global Services; DecisionOne; Imagecom and ValCom, PCC. Deployment. These kinds of services, which include CDW's current services of same-day shipping, asset tagging, custom configuration and desktop imaging, are being expanded to include sale of on-site installation of hardware and software. Service providers performing installs and other related services include: Benchmark Technical Services; Compaq Global Services; DecisionOne; HP Services; High Wire Networks; IBM Global Services; Imagecom; ValCom, PCC and Volt Telecom Group. Management. CDW currently helps businesses manage their technology assets by providing a host of information through secure, personalized corporate extranets. New services that will help business manage their technology needs include project management, software license management and consulting on system performance available from CDW through companies such as Compaq Global Services; DecisionOne; Imagecom; ValCom, PCC and Volt Telecom Group. Support. In addition to current telephone tech support with more than 80 highly-trained and A+ certified technicians on staff, including Certified Novell NetWare Engineers (CNE), Microsoft Certified Professionals (MCPs) and Microsoft Certified Software Engineers (MCSE), CDW is expanding support services to include service plans, warranty uplifts and custom user helpdesk services such as Aon Innovative Solutions' extended service plans, Cisco Smartnet, Compaq Global Services' CarePaq Priority Service Plans, DecisionOne's Support Services, HP Services' SupportPacks, IBM Global Services' ServicePacs, Imagecom's annual support plans, and Toshiba Services and Support's SystemGuard and SelectServ plans. Transition. CDW account managers have counseled customers on new ways to use older equipment and suggestions for upgrades that are compatible with legacy systems. CDW is now offering expanded transition services, including on-site moves, adds and changes for equipment refresh and migration to new systems and software, along with disposal of hardware and software, through selected vendors including Compaq Global Services and DecisionOne. Information on CDW's Technology Services offerings is available by visiting www.cdw.com and clicking on the "Services" tab. Customers can also learn about the services in CDW's publication CDW Solutions and by calling their account manager directly or CDW at 1-800-797-4CDW. About CDW CDW® (Nasdaq: CDWC), ranked No. 435 on the Fortune 500, is a direct solutions provider of complete, customized technology solutions for businesses, government agencies and educational institutions nationwide. CDW is a leading source of technology products and services from companies such as Cisco, Compaq, Computer Associates, Hewlett-Packard, IBM, Intel, Microsoft, Toshiba and other top name brands. CDW distributes contracts to end users for customized and standardized on-site services provided directly by firms such as Compaq Global Services and DecisionOne. CDW was founded in 1984 as a home-based business and today employs more than 2,700 coworkers whose efforts generated net sales of $3.8 billion in 2000. CDW's direct model offers one-on-one relationships with highly trained account managers; purchasing by fax, telephone, the company's award-winning www.cdw.com Web site or customized CDW@work extranets; custom configured solutions and same day shipping; flexible financing solutions; and phone and online technical support, with more than 80 factory-trained and A+ certified technicians on staff. For more information About CDW: Visit CDW on the Internet at http://www.cdw.com Contact CDW Media Relations via the Internet at mediarelations@cdw.com Or by telephone at 847.371.5048 Contact CDW Investor Relations via the Internet at investorrelations@cdw.com Or by telephone at 847.419.8234